Please find our terms & conditions for independent and group travel below.
By registering for Caravelle Tour’s services and paying your deposit, you are agreeing to the Terms & Conditions listed below.
Price guarantee: All prices are in US Dollar, based on rates and exchange rates applicable at the time of booking. Should the value of the dollar drop significantly, the prices will be adjusted accordingly. The variation will be reflected in the final invoice sent prior to the final payment deadline.
Passenger name: Passengers are responsible to ensure that the names printed on the invoice exactly match the first and last name written in their passport (including any middle names, initials or hyphens). Due to newly introduced security measures, any name change including minor spelling corrections may require airline reservations to be cancelled and rebooked. This is important if you have booked flights with us. Reservations are subject to availability at the time of rebooking. Subsequent name corrections will be subject to an airline rebooking fee. Caravelle Tours will not be held responsible for the denial of services by a carrier due to any name discrepancy. Name changes must be advised in writing.
Reservation and payment: Rates and availability are not guaranteed until booking. No reservation is considered confirmed until a deposit of $100 per person is received. A $50.00 fee applies for reservations less than $300.00 total land services. Full payment must be received at least 90 days prior to departure. Late payments are subject to a $25.00 fee. Caravelle Tours Inc. reserves the right to cancel the booking in case the payment has not been received within the agreed terms. The balance of the final invoice for additional services requested on site must be paid within 10 days after receipt of the invoice.
Credit cards accepted: Visa, Master Card, American Express and Discover are accepted to conveniently pay for your travel expenses associated with Caravelle Tours, provided a written authorization form is received, validated, and signed by the credit card holder. Restrictions may apply. For amounts larger than $10,000, we require payment by check.
Travel documents: Your documents will be sent via email 3 weeks prior to departure, and/or after full payment has been received.
Reservation changes and partial cancellations: Changes and partial cancellations are allowed up to 90 days prior to the first service date without any fee, except for some services that are non-refundable as soon as booked. From 89 days up to 30 days prior to departure, a $50.00 fee per service will apply, plus any charges applied by the service provider. From 29 days up to departure, services cannot be changed nor cancelled and are non-refundable. Hotel reservation changes made at any time will require the service to be canceled and rebooked with the new required dates. Availability is not guaranteed and prices per night may differ from the initial hotel reservation.
Full cancellation fees: All cancellations must be received in writing. A fee of $100 per person will be retained for any cancellation received up to 80 days prior to departure. Cancellations made thereafter are subject to the following fees: 59-31 days prior to departure 25% of total price; 30-16 days 50% of total price; 15 or less 100% of total price. Trip cancellation insurance is available upon request and highly recommended.
Refunds and claims: No refunds will be given for any unused services. Airline and rail tickets are non-refundable once issued. No refunds will be made in the event of “no show” or trip interruption. All claims have to be submitted in writing no later than 14 days after the return date, to allow Caravelle Tours to make a timely investigation.
Disabled traveller: You must report any disability requiring special attention at the time of booking. Caravelle Tours will make reasonable attempts to accommodate the special needs of travelers, but is not responsible in the event it is unable to do so, nor is it responsible in case of denial of service by suppliers (i.e. hotels, carriers, etc). The Americans with Disabilities Act is only applicable within the United States, and facilities for disabled individuals are limited outside its borders.
Included and not included in tour price: The full price of your trip includes all services specified at the time of booking (airfare, transfers, hotel accommodations, specified meals, tours). Expenses and items not mentioned in the brochure or on the website are not covered, including and not limited to: passport fees, visas, immunization charges, tips, meals other than those stated in the brochure and itinerary, sightseeing tours other than those specifically mentioned, telephone calls, and transportation to hometown airport. Please note, most cities in Europe have a tourist tax. This tax must be paid by the traveler directly to the hotel before the end of the stay.
Hotels: Accommodation will be provided at the hotel/s described in the brochure and/or itinerary. All rooms have a private bath or shower. If a change becomes necessary for any reason, hotels may be substituted by others of a similar or better category at no extra cost or refund to the passenger. Single rooms, although assuring privacy, may be of inferior quality and are normally located in the remote parts of the hotel. Hotel rooms are not available before 12:00 noon and Caravelle Tours is not responsible for early arrivals. Porterage at the hotel is not included in the hotel prices. Please be aware that hotels and venues undergo renovations from time to time. Hotels and venues take all possible steps to limit disruption to their guests. Caravelle Tours Inc. will not entertain complaints or requests for refunds if a hotel or venue is carrying out renovations whilst a customer is resident. If Caravelle Tours Inc. is specifically advised of renovation work, dates may be provided, but these are subject to change and Caravelle Tours Inc. may not be notified.
Passport and visa: All U.S. citizens traveling to Europe require a valid passport which’s expiration date is not within 6 months of the return date. Non-U.S. citizens must check entry requirements with the Consulate or Embassy in their city of residence.
Baggage allowance: Baggage is carried on tour at owner’s risk and insurance is recommended. Baggage allowance is limited to 1 piece of luggage per person including carry-on. If you anticipate bringing more, please let us know and we will quote a larger vehicle or supplement. Reservation changes fees may apply. Caravelle Tours will not be held responsible if the supplier charges a supplement on the spot or is unable to provide the service due to extra luggage not previously communicated to the agent in charge.
Holidays: During local or national holidays, certain facilities such as museums, restaurants, sightseeing tours and shopping may be limited or not available. Alternatives or slight itinerary adjustment will be offered whenever possible.
Responsibility: The responsibility of Caravelle Tours and or their agents is limited. They act only as agents for the passenger in regard to travel whether by railroad, motor coach, private car, boat, aircraft, or any other conveyance, and assume no liability for injury, damage, loss, accident, delay, or irregularity which may be occasioned by either reason of defect, though the acts or default of any company or person engaged in conveying the passenger or in carrying out the arrangements of the tour, or as a direct or indirect result of act of God, dangers incident to the sea, fire, breakdown in machinery or equipment, act of governments or other authorities, de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, strikes, riots, theft, pilferage, epidemics, quarantines, medical or customs regulations, or from any causes beyond the Operator control, or from any loss or damage resulting from improper passport, visas, or other documents. The airlines concerned are not responsible for any act, omission, or event during the time you are not aboard the aircraft. The passenger contract in use by the airline, when issued, constitutes the sole contract between you and the airline. The Operator reserves the right to accept or retain anyone as a passenger on its trip, or to cancel a trip. After refunding all partial and full payments, the Operator has no other obligations to passengers on cancelled trip. Unused portions of the itinerary are not refundable. Full or partial payment for a trip reservation constitutes agreement to all the provision of this brochure.
By registering for Caravelle Tour’s services and paying your deposit, you are agreeing to the Terms & Conditions listed below.
Tour Prices: Prices are based on the exchange rate of the dollar in effect at the time of brochure distribution. Should the value of the dollar drop significantly, the prices will be adjusted accordingly. All efforts will be made not to alter prices, but should there be a need, Caravelle Tours reserves the right to communicate the amount at the time of final payment. Prices are also based on a minimum of 25 participants or the expected group size, advised by the organizer. The participant hereby agrees to an automatic adjustment on the price due to a variation of either of these conditions with a maximum of 5% of the group price. Written acceptance by the participant will be requested only in case of a greater increase.
Reservation, Deposit and Final Payment: A non-refundable $400.00 per person deposit is required by the deposit due date in order to make reservations, along with a signed copy of the registration form as well as a copy of the passport/s. Final payment is due 100 days prior to departure or as stated on the brochure. Late payments are subject to a $50.00 handling charge. Late registration (sixty days prior to departure) requires a full payment by credit card is subject to availability. All checks should be made payable to Caravelle Tours Inc. Bank fees resulting from returned checks or charges from a financial institution for denied payments will have to be covered by the client.
Cancellation/Modification Fees: The deposit is non-refundable. However, $200 per person, plus any additional, documentable charges applied by the suppliers, will remain non-refundable should the pilgrimage require cancellation as a direct or indirect result of acts of God, act of governments or other authorities, de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, strikes, riots, epidemics, quarantines, medical or customs regulations, or for any causes beyond the Operator’s control. The following per person fees will apply in case of participants’ cancellation: 50% of the total tour price from 90 to 61 days prior to departure; no refund from 60 days prior up to departure. Name substitutions or reinstatement of a previously cancelled reservation may be possible up to 14 days prior to departure. A processing fee of $50 per person will apply, in addition to any additional costs charged by the airline/s. Cancellations/modifications can only be accepted in writing. Travel protection is available and highly encouraged (application forms will be provided upon confirmation of tour, at the reservation deadline).
Passport and Visa: All U.S. citizens are required to have a valid passport, with an expiration date of no less than six months from the date of return. A visa is not required to enter Europe and Israel for U.S. citizens. However, you will receive a slip of paper upon entering Israel that confirms you have paid the reciprocity fee. This slip must be turned in when you depart. Non-U.S. citizens must check requirements with their respective consulate.
Air Transportation: Transatlantic airfare is based on a special economy class contracted fare, on regularly scheduled airlines and other IATA carriers. Total cost of taxes, security/fuel surcharges will be advised in the final invoice, however, is subject to change up to 30 days prior to departure. Deviation of departure or return date/city is possible for a limited number of seats, if the request is made at the time of reservation. A $50.00 deviation fee per person applies plus any additional costs applied by the airline.
Land Transportation: As specified in the itinerary. Ground transportation will be provided by deluxe, air conditioned motor coaches. Land only participants may take advantage of the group’s airport transfers only if their flight schedule coincides with the group’s and have informed Caravelle Tours of their air schedule. Please be informed that Caravelle Tours is unable to hold up the group should land only participants face any delays on arrival. In case of misconnection with the group, it will be land only participants’ responsibility to arrange transportation to meet with the group, at their own expense.
Hotels: Accommodation will be provided at the hotel category described in the brochure. All rooms are with private bath. Occasionally, hotels may be substituted by others of a similar category or better at no extra cost to the passenger. All rates are per person. Single rooms, although assuring privacy, may be smaller in size and not ideally located.
Meals: Snacks and meals are served on all transatlantic flights and all other carriers as specified by the single contractor involved. Buffet breakfast at the hotels and other meals will be provided as noted in the program.
Baggage Handling: Checked baggage will be limited to one piece per person, plus one carry on. The tour operator accepts no liability for loss and damage of luggage, although maximum care will be taken to ensure safe handling of your luggage. Travel protection is highly suggested.
Travelers Who Need Special Assistance On Tour: You must report to Caravelle Tours any disability requiring special attention while on tour at the time the reservation is made. Caravelle Tours will make reasonable attempts to accommodate the special needs of disabled travellers, but is not responsible in the event it is unable to do so nor responsible for any denial of services by air carriers, hotels, restaurants, or other independent suppliers. Caravelle Tours cannot provide individual assistance to a tour participant for walking, dining, getting on and off coaches and other vehicles, or other personal needs. A qualified and physically able companion must accompany travellers who need such assistance. If we are not notified at time of reservation of any disability requiring special attention, Caravelle Tours reserves the right to cancel your booking or terminate your tour if your special needs or disabilities are not suitable for the vacation, are incompatible with other travellers, or if you are not traveling with a companion who provides all the assistance you require. Caravelle Tours will not refund or cover any costs or expenses incurred for cancellation, booking, or termination of the vacation. Cancellation penalties, as above, apply. Not all sightseeing stops/sites accommodate wheelchairs, and some locations and sightseeing activities require extensive standing, sitting, or walking—sometimes on unpaved or cobblestone streets. Caravelle Tours will not refund or cover any cost or expense incurred for any missed activities due to a participant’s inability to fully participate with the group. The Americans with Disabilities Act is only applicable within the United States, and facilities for disabled individuals are limited outside its borders. Most transportation services, including the touring coaches, are not equipped with wheelchair ramps. Motorized scooters and motorized wheelchairs are not suitable for international travel and are not permitted on Caravelle Tours tours.
Exclusions: Expenses and items not mentioned in this brochure are not covered, including but not limited to: passport fees, visas, meals (other than stated in the brochure), items of a personal nature and transportation to/from home and home town airports.
Responsibility: The responsibility of Caravelle Tours Inc, herein after called the “Operator”, his and or their agent is limited. They act only as agent for the passenger in regard to travel whether by railroad, motor coach, private car, boat, aircraft or any other conveyance, and assume no liability for injury, damage, loss, accident, delay or irregularity which may be occasioned by either reason of defect, through the acts or default of any company or person engaged in conveying the passenger or in carrying out the arrangements of the tour, or as a direct or indirect result of acts of God, dangerous incident to the sea, fire, breakdown in machinery or equipment, act of governments or other authorities, de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, strikes, riots, theft, pilferage, epidemics, quarantines, medical or customs regulations, or from any causes beyond the Operator’s control, or from any loss or damage resulting from improper passport, visas or other documents. The airlines concerned are not responsible for any act, omission or event during the time you are not aboard the aircraft. The passenger contract in use by the airline, when issued, constitutes the sole contract between you and airline. Anyone not utilizing the pre-arranged transportation is responsible for the subsequent transportation. No changes in the itinerary are expected but we reserve the right to make them if necessary. Because of unforeseen changes in transportation schedules, the land portion of your tour may be occasionally extended or curtailed. The Operator cannot be responsible for changes of itinerary. The number of days indicated for each itinerary begins with the day of scheduled departure and ends with the scheduled return arrival day, irrespective of the hour of departure or return, and may vary due to transportation schedule changes. The Operator reserves the right to accept or retain anyone as a passenger on its trip, or to cancel a trip. After refunding all partial and full payments, the Operator has no other obligations to passengers on cancelled trip. Unused portions of the itinerary are not refundable. Full or partial payment for a trip reservation constitutes agreement to all the provision of the brochure.